Call us on 1800 951 822 (free call) and ask to provide feedback on an aged care service. Please note that this is a separate service to lodging an official complaint about an aged care service.
Also to know is, what role does the ombudsman play within elderly care?
A nursing home ombudsman advocates for the residents of long-term care facilities. Nursing home ombudsmen protect vulnerable residents and help defend their most basic rights. They handle complaints related to physical and verbal abuse, neglect, and other forms of improper care.
Beside above, what does the ombudsman program do?
Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. … Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system.
What is a duty of care in aged care?
At its very essence and in its legal definition, duty of care relates to the responsibility not to cause harm or injury to another person that could be reasonably foreseen. In an aged care setting this requires capable staff, safe premises and quality clinical care.
If you have a concern or feedback about the aged care you or someone else is receiving, you can talk to us. We encourage you to raise concerns with your service provider first. Call us on 1800 951 822 or visit agedcarequality.gov.au for more information.